Frequently Asked Questions: 925 Sterling Silver & 999 Coins

1. How can I verify 925 sterling silver hallmarking at home?

Every Moonstone wearable jewelry piece is stamped with an official `925` purity hallmark on the inner band, clasp, or bail, signifying 92.5% pure silver. At home, you can verify authenticity using a neodymium magnet (real 925 silver is non-magnetic), inspecting the laser hallmark, and checking the signed Kuber Enterprises authenticity certificate included in your box.

• Stamp Location: Inner band on rings, lobster clasp tag on chains/bracelets, and post/back on earrings.
• Non-Magnetic Test: Unlike iron or nickel-plated brass, solid 925 silver will never stick to a magnet.

2. Does Moonstone 925 silver tarnish with daily water exposure?

Moonstone 925 sterling silver jewelry is protected by high-micron rhodium or rose-gold plating sealed with an electro-coated (e-coat) anti-tarnish barrier that resists daily handwashing and humid Indian weather. To preserve mirror shine for years, remove pieces before swimming in chlorinated pools, applying direct perfume, or bathing with harsh sulfur soaps.

3. What is the difference between 925 sterling silver and 999 fine silver coins?

925 sterling silver contains 92.5% pure silver alloyed with 7.5% copper to provide the structural hardness required for rings, chains, and stone settings. In contrast, 999 fine silver contains 99.9% pure elemental silver, making it softer and ideal for investment bullion, Diwali puja, wedding shagun, and corporate gifting coins.

4. How does Moonstone calculate best coupon prices and coupon stacking?

Moonstone allows you to stack an eligible promo code on top of our existing store discount off MRP. Our pricing engine automatically evaluates Product-Specific coupons first, followed by Buy-1-Get-1 (BOGO) combos, Storewide codes, and Spend Slab rewards to display the lowest possible Final Coupon Price on every product card.

5. Is Moonstone 925 silver jewelry safe for sensitive, allergy-prone skin?

Yes. All Moonstone 925 sterling silver earrings, rings, chains, bracelets, and anklets are 100% hypoallergenic and certified free from nickel, lead, and cadmium. Because we use solid 92.5% pure silver with skin-friendly rhodium shielding rather than brass or base metals, our pieces never cause green skin staining or allergic rashes.

6. How long does free insured Pan-India shipping take?

All prepaid orders qualify for 100% free, fully insured doorstep delivery across India. Orders are inspected and dispatched within 24 to 48 hours in tamper-evident luxury packaging, arriving within 3 to 5 business days in metro cities and 5 to 7 business days across the rest of India.

7. Is Cash on Delivery (COD) available across India?

Yes, Cash on Delivery (COD) is available across serviceable Indian pincodes with a nominal ₹50 to ₹60 courier cash-handling fee. You can pay in cash or via UPI at your doorstep upon delivery, or choose Online Prepaid checkout (UPI, Cards, NetBanking) to enjoy ₹0 free insured shipping.

8. What is Moonstone’s 7-day return and size exchange policy?

Moonstone provides a 7-day easy exchange and genuine return guarantee from the date of delivery. If a ring or chain requires a size exchange or arrives with transit damage, contact our WhatsApp concierge (+91-9315282200) within 7 days with your unused item in original packaging and intact tags.

9. Are Moonstone 999 pure silver coins certified for Diwali, wedding, and corporate gifting?

Yes. Every Moonstone 999.0 pure silver coin (including Ganesh-Lakshmi, Shri Ram, and Hanuman mintings) is assay-certified for 99.9% fine silver purity and sealed in a tamper-evident protective capsule inside a luxury gift box, making it ideal for Diwali puja, baby showers, weddings, and corporate milestones.

10. How do I order bulk 999 silver coins or corporate gifts at wholesale prices?

Kuber Enterprises offers direct factory volume pricing on bulk orders of 20 or more 999 pure silver coins or 925 silver gifting hampers. Click the 'Bulk Gifting' button in our navigation bar or message our wholesale desk on WhatsApp at +91-9315282200 for custom quotes and corporate branding options.

11. How do I find my correct ring size or chain length before ordering?

Many Moonstone 925 silver rings feature hidden adjustable bands that comfortably fit Indian ring sizes 10 to 18. For fixed-size rings, measure the inner diameter of an existing ring in millimeters (16.5mm = Size 12, 17.3mm = Size 14). Standard women's chains measure 18 inches, while men's chains measure 20 to 22 inches.

12. How do Buy 1 Get 1 (BOGO) and Spend Slab coupons work in the shopping bag?

When a BOGO combo promo is active, adding the two qualifying pieces to your shopping bag (or tapping 'Add & Apply' inside Available Offers) automatically deducts up to 100% off the companion item. Spend Slab coupons unlock automatically once your net bag total crosses the target threshold.

13. Can I include a personalized gift message with my Moonstone order?

Yes. Every Moonstone order arrives in our signature anti-tarnish luxury keepsake box at no extra charge, and you can check 'Add a Complimentary Gift Note' inside your shopping bag (`cart.html`) to include a custom message printed for your recipient.

14. How can I track my live Moonstone order status?

Visit track-order.html and enter your Order Number (e.g., `MNST-PRE-...`) along with your registered email address or 10-digit mobile number. Logged-in members can also view one-click live dispatch timelines under 'Your Recent Orders'.

15. How do I clean and store 925 sterling silver jewelry at home?

After wearing your 925 silver piece, gently wipe away skin oils using a soft microfiber jewelry cloth and store it inside the zip-lock anti-tarnish pouch provided by Moonstone. Never use abrasive toothpaste or harsh chemical dips on rhodium or rose-gold plated sterling silver.