Pan-India Shipping & 7-Day Return Policy
Every prepaid Moonstone order ships 100% free and fully insured across India, backed by a 7-day easy exchange and return guarantee.
1. What Are Moonstone’s Shipping Charges & Delivery Timelines?
All prepaid orders (paid via UPI, Credit/Debit Cards, or NetBanking) qualify for ₹0 free insured doorstep delivery across India. Cash on Delivery (COD) orders carry a nominal ₹50–₹60 courier cash-handling fee calculated by pincode at checkout.
| Delivery Zone | Studio Dispatch | Estimated Transit Time | Prepaid Shipping Fee |
|---|---|---|---|
| Delhi NCR & Metro Cities | Within 24–48 Hours | 3–5 Business Days | 100% FREE (Insured) |
| Tier-2 & Rest of India | Within 24–48 Hours | 5–7 Business Days | 100% FREE (Insured) |
2. How Do You Initiate an Exchange or Refund?
Simply message our WhatsApp Concierge at +91-9315282200 or submit your Order ID on our Contact page. Once your return parcel is picked up and passes quality inspection at our studio, refunds are initiated within 48 hours to your original payment method (or via UPI/Bank Transfer for COD orders).